Privacy Policy for Image Stretcher

Effective Date: October 26, 2025

Image Stretcher (“we,” “our,” or “us”) operates an AI-assisted platform for resizing, extending, and optimizing imagery for web, print, and social channels. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit ImageStretcher.com, use our applications, or interact with our services.

1. Information We Collect

1.1 Account and Profile Data

• What we collect: Name, email address, password (hashed), organization details, avatar preferences, and support communications submitted during registration or profile updates.
• Why we collect it: To create and secure your account, provide customer support, and personalize your workspace.

1.2 Service Usage Data

• What we collect: Upload metadata (file names, dimensions, formats), transformation settings, generated outputs, session actions, and timestamps.
• Why we collect it: To deliver core functionality, maintain accurate revision history, troubleshoot issues, and train product features such as preset recommendations.

1.3 Analytics and Technical Data

• What we collect: IP address, device identifiers, browser type, locale, referral URLs, feature engagement, crash logs, and aggregated heatmap data.
• Why we collect it: To monitor performance, detect abuse, and improve usability. We rely on aggregated analytics that do not reveal the content of your source imagery unless explicitly opted into diagnostic sharing.

1.4 Payment Information

• What we collect: Billing name, billing address, VAT/tax IDs, and payment method details processed through PCI-compliant partners (e.g., Stripe). We do not store full card numbers on our servers.
• Why we collect it: To process transactions, send invoices, manage refunds, and comply with financial regulations.

1.5 Cookies and Similar Technologies

• What we collect: Session cookies, preference cookies, and analytics tags. Optional marketing cookies are disabled by default in supported regions.
• Why we collect it: To keep you signed in, remember theme and locale selections, balance load across servers, and measure campaign effectiveness.

2. How We Use Your Information

We use the information described above to:

1. Deliver, maintain, and enhance the Image Stretcher service.
2. Provide customer success, onboarding, and technical support.
3. Analyze platform health, prevent fraud, and enforce acceptable use policies.
4. Communicate important updates, billing notices, and security alerts.
5. Develop new features and train non-identifiable quality models (e.g., background fill quality scoring).
6. Meet legal, tax, and regulatory obligations, including responding to lawful requests.

3. How We Share Information

We never sell your personal information. We may share limited data with:

• Service Providers: Infrastructure hosts, CDN providers, email delivery services, analytics platforms, payment processors, and customer support tools bound by confidentiality agreements.
• Business Transfers: Successors or affiliates in the event of a merger, acquisition, or asset sale, subject to this Privacy Policy.
• Legal Obligations: Law enforcement or regulators when required by law or to defend against legal claims.
• With Your Consent: Third parties or integrations that you explicitly authorize (e.g., exporting assets to a connected storage bucket).

Generated assets and uploads are private by default and accessible only to you, designated collaborators, or via secure share links you create.

4. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Project files and generated assets remain available while your account is active. You may delete projects or request account deletion at any time; we will remove or anonymize associated data within 30 days, except where retention is required by law.

5. Security

We employ encryption in transit and at rest, role-based access controls, least-privilege operational practices, continuous monitoring, and periodic penetration testing. Despite our efforts, no system is completely secure; please use strong passwords, enable available security features, and contact us immediately if you suspect unauthorized activity.

6. International Transfers

Image Stretcher operates globally. When transferring personal data across borders, we rely on recognized safeguards such as Standard Contractual Clauses or other lawful mechanisms and ensure equivalent protection regardless of where data is processed.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete personal data we hold about you.
• Port certain information to another provider.
• Object to or restrict processing of your data.
• Opt out of marketing communications and optional analytics.
• Disable non-essential cookies through our preference center or your browser.

Submit requests by emailing privacy@imagestretcher.com. We will verify your identity before fulfilling requests and respond within the timeframe required by applicable law.

8. Children’s Privacy

Our services are not directed at children under 16, and we do not knowingly collect personal data from them. If we discover that a child under 16 has provided information, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy to reflect product changes, legal requirements, or best practices. We will post the revised version with an updated effective date and notify you via email or in-app message if changes are material. Continued use of the service after the effective date constitutes acceptance of the revised Policy.

10. Contact Us

Image Stretcher Privacy Team
ImageStretcher.com
privacy@imagestretcher.com

If you have unresolved privacy or data use concerns, you may contact your local data protection authority.